Return & Refund Policy
At Hanumant Jewels, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below:
1. Return Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- In its original packaging, including all tags, certificates, and documentation.
- Returned within 30 days of the purchase date.
Please note that custom-made, personalized items, or pieces that have been altered at your request are not eligible for return or refund, unless there is a defect in workmanship or materials.
2. Return Process
To initiate a return, please contact our customer service team at +91 9899499980 with your order number and reason for the return. We will provide you with instructions on how to return your item.
- Pack the item securely in its original packaging.
- Include all original documentation, including certificates of authenticity, if applicable.
- Ship the item back to us using a trackable shipping method and purchase insurance to cover the value of the item.
3. Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping charges are non-refundable, and you will be responsible for covering the cost of return shipping unless the return is due to a defect or error on our part.
4. Exchanges
If you would like to exchange your item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. We recommend contacting our customer service team to ensure the availability of the item you wish to exchange for.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-designed or personalized jewelry.
- Items that have been altered or resized at your request.
- Items purchased on clearance or during special promotions (unless otherwise stated).
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at +91 9899499980. We will arrange for a replacement or a full refund, including any shipping charges. Please provide photos of the damaged or defective item along with your order number.
7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your bank or credit card company, as processing times may vary. If you still have not received your refund after this, please contact us at +91 9899499980 for assistance.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may return the item for a gift credit. Once the returned item is received and approved, a gift certificate will be mailed to you.
9. Contact Us
If you have any questions about our return and refund policy, please don’t hesitate to contact us at:
Hanumant Jewels
Shop No 1, D12/78
Rohini Sector-8, Below Rohini East Metro Station
Delhi, India 110085
hanumantjewels.hj@gmail.com
+91 9899499980